Information We Collect

We collect various types of information depending on how you interact with our educational programs and services. The data we gather helps us provide tailored fraud prevention training and support your learning experience.

Personal Information You Provide

• Name, email address, and phone number when you enquire about or enrol in our programs
• Billing information and payment details for course fees
• Professional background and experience level to customize learning paths
• Communication preferences for newsletters and program updates
• Feedback and survey responses about course content and delivery

Information Collected Automatically

• Browser type, device information, and IP address when you visit texarwexon.com
• Pages viewed, time spent on site, and navigation patterns
• Learning progress data including completed modules and assessment results
• Login timestamps and session duration for security purposes

How We Use Your Information

We use collected information solely for legitimate educational and administrative purposes. Your data helps us deliver quality fraud prevention training while maintaining secure and efficient operations.

Data Sharing and Disclosure

We share information only when necessary to deliver our services or when required by law. All third-party partners are carefully vetted and bound by confidentiality agreements.

Service Providers We Work With

• Learning management system providers who host course materials
• Payment processors handling secure financial transactions
• Email service providers for program communications
• Cloud storage providers maintaining backup systems
• Analytics platforms helping us improve user experience

These partners process data on our behalf under strict data protection agreements. They cannot use your information for their own purposes.

Legal Disclosures

We may disclose your information when legally required, such as in response to court orders, regulatory investigations, or to protect rights and safety. Such disclosures are made only to the extent necessary and in accordance with Australian law.

Your Privacy Rights

Under Australian privacy legislation, you have significant control over your personal information. We facilitate the exercise of these rights through straightforward processes.

To exercise any of these rights, send a written request to contact@texarwexon.com. We respond to all requests within 30 days and may need to verify your identity before proceeding.

Data Security Measures

We implement comprehensive security practices to protect your information from unauthorized access, alteration, or destruction. Our approach combines technical safeguards with organizational policies.

While we maintain industry-standard security measures, no system is completely immune to breaches. In the unlikely event of a data incident affecting your information, we'll notify you promptly and outline steps we're taking to address the situation.

Data Retention and Deletion

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Retention Periods

• Active learner accounts: retained throughout enrolment and for 2 years after course completion
• Financial records: kept for 7 years to comply with Australian taxation requirements
• Marketing consent records: maintained until consent is withdrawn
• Website analytics: aggregated data retained indefinitely, individual session data for 26 months
• Correspondence records: archived for 3 years from last contact

After retention periods expire, we securely delete or anonymize your information. You can request early deletion by contacting us, though we may need to retain certain records for legal compliance.

International Data Transfers

We primarily store and process data within Australia. However, some service providers operate internationally, which may involve transferring your information overseas.

When international transfers occur, we ensure adequate protection through mechanisms such as standard contractual clauses, adequacy decisions, or binding corporate rules. You can request specific information about where your data is processed and what safeguards apply.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and understand how visitors interact with our content.

Types of Cookies We Use

• Essential cookies: necessary for site functionality like login sessions and security
• Performance cookies: help us understand page visits and navigation patterns
• Functional cookies: remember your preferences and settings
• Analytics cookies: provide aggregated data about site usage

You can control cookie preferences through your browser settings. Disabling certain cookies may limit site functionality. We don't use cookies for targeted advertising.

Children's Privacy

Our programs are designed for adults and professionals in financial sectors. We don't knowingly collect information from individuals under 18 years of age. If we discover we've inadvertently collected such data, we delete it promptly.

Parents or guardians who believe we may have information about someone under 18 should contact us immediately at contact@texarwexon.com.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email to enrolled learners and prominently displayed on our website.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this page regularly, particularly before providing new personal information.

Third-Party Links

Our website and course materials may contain links to external sites operated by other organizations. We're not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.